Google Business Pages and Google Reviews

This Page Supplements Our Presentation on Google Reviews

You can download our slideshow presented during the meeting as a PDF file by clicking the icon at right.

 

Why Care About Google Reviews?

  • People can find your business on Google and give you bad (or good) reviews, even if you pay no attention. Problem is, if you have bad reviews, consumers and clients will pay attention.
  • Your Google reviews contribute to your business reputation online.
  • Google Reviews affect how well your business shows up online.

What About My Google Business Page?

  • If you control your Google Business Page, you can respond to negative reviews.
  • You can updated your information, link to your website, advertise online, and more.
  • You can send a link to your customers and encourage them to Review Your Business

So, Let’s Start at the Beginning

Your Google Business Page and Google Reviews

https://www.google.com/business/

Sign In using your Google Login.  (Google has one universal login, so if you have a Gmail account, you would use that email and password.)

Possible Complications

ONE – Once logged in, if Google doesn’t recognize your account as having a tie directly to a Google Business page, it will give you the opportunity to find your page.

TWO – Once you find your page, a verification process may be necessary. Google might send an email, a post card, or make a call to a phone number with a code to enter.

THREE – Google might say someone else has control of your Google Business page and you have to request access from them.  Often this is an employee, perhaps a former employee who thought they were being helpful. There is a process to regaining control of the site.

 

 

 

 

 

 

 

Customizing and Sharing a Review Link

Once you log in, the control screen looks like the image below.

 

 

 

 

 

 

 

 

 

 

When you scroll down, there is a Share Review Form block.

 

 

 

 

 

 

 

When you select Share Review Form, you have both the opportunity to share a link via Social Media and Email, you can also edit the link (click the pencil icon). 

The link shown in the box is the one you can properly send to anyone.  When they click it, it will take them to Google’s review page for your business.

 

 

 

 

 

 

 

 

 

 

Editing the link allows you to customize it with the name of your business.  For example:

Original link: https://g.page/r/CVbYJdi6_6IQEAg/review

Edited Link: https://g.page/r/ChromaMarketing/review

When Your Customer Clicks the Link

Whether customized or not, when your customer clicks the review link, a review pop-up appears directly.

Possible Complications

ONE – Google Reviews can only be left by people with Google Accounts (such as Gmail, Google Docs, or YouTube)

TWO – If you are not signed in to your Google Account when you click the link, the Google pop-up changes – presenting a Sign-in box to allow you to log in.

THREE – If you forgot your password, Google gives you a link to try to reset your password.  Of course, this requires the user to be able to check the email associated with their Google account.

FOUR – If you don’t have a Google account, the pop-up gives you the opportunity to create an account.  This too may require you to have access to an email account to complete your signup.

Leaving a Good Google Review

The biggest thing to know is this – don’t leave general comments.  When your review is generic, as in “Bob does a good job, and I highly recommend Bob’s company anytime you need your TV fixed,” then Google sees this as spam.

Google reviews should be specific to an experience you had with the company.  Example: “I took my old Panasonic TV to Bob, the one none of the other fix it shops could get running again. Bob brought the TV back to life with perfect color.”

In all cases, fake reviews are a violation of Google policy and in some cases may be illegal and punishable by both State and Federal Law, including substantial monetary fines (A car dealer in 2017 was fined $3.6 million by the FTC for deceptive online reviews.)

Leaving Reviews without Links

Customers can leave reviews without having a link from the company.  To do this, they need to search Google for the name of the company.

If the company has a Google Business page, it will appear to the right. 

Click the link next to the Review Stars.

This starts the same process as described above, as if they have clicked on the custom link sent by the company.

 

For Help with Google Business Pages

When you have trouble claiming or updating your Google Business page, it is usually not a technical issue so much as confusion about claiming the page and making sure it is under your control.

Your web developer or computer IT person can likely help you with most issues.  At Chroma Marketing we’ve had a fair amount of experience in this area, even to the point where a client needed to update the directory signage in their building to satisfy Google’s requirements for proof of location.

The biggest takeaways for all this are:

  • Be aware of what Google Reviews you do have. 
  • If they are bad reviews, you may wish to take some action, like responding or soliciting good reviews from some of your best customers.
  • Whether you want it or not; whether you control it or not, your business probably has a Google Business Page, which you can edit and update, use to solicit Google Reviews, and help promote your business.

Links for more information at Google Support

How to Add or Claim Your Business on Google My Business (includes a short video).

How to Create a Google Account

 

 

 

MEMBER SPOTLIGHT | Davis, Davis & Associates

Davis, Davis & Associates

Accounting Solutions to Help Your Business Succeed

Davis, Davis & Associates is a Pennsylvania CPA firm providing accounting, tax, and business advisory services to corporations, small businesses and individuals throughout the Pittsburgh region.

To better meet the needs of our clients, we have individualized services for clients in industries like medical/dental accounting, real estate accounting, financial services accounting, restaurant accounting, estate & trust accounting, professional services and various consumer services. These individualized services have enabled us to address their industry specific challenges, compliance needs and standard tax practices.

Joel B. Davis, CPA

Joel B. Davis, CPA is a 2007 graduate of Duquesne University, receiving a Bachelor of Science degree in business administration. He is a licensed CPA in the Commonwealth of Pennsylvania. Joel worked for two years at Schneider Downs & Co, Inc. in their tax department before transferring to Davis, Davis, and Associates in the fall of 2009. He is a member of the American and Pennsylvania Institutes of Certified Public Accountants.

Tax Services

Davis, Davis & Associates assists clients with a wide range of tax services from simple tax return preparation to more complex tax planning strategies.

Accounting Services

Our Pittsburgh, PA CPA firm focuses on meeting the accounting and bookkeeping demands of small businesses allowing them to focus on running their business.

Niche Industries

Give yourself the competitive edge by working with qualified and experienced Pittsburgh, PA accountants who know how the tax laws apply to businesses in your industry. We serve Healthcare, Real Estate, Restaurants, and more.

CONTACT INFORMATION

Joel Davis

Location – Pittsburgh, PA

Phone Number: 412-391-2226 X14

Email:  jbdavis@ddacpas.com

Website- https://www.ddacpas.com/

MEMBER SPOTLIGHT | Cammuso’s Salon

 

Cammuso’s Salon

A Full Service Salon – Walk-Ins Welcome

At Cammuso’s. we take the time to listen and treat each of our customers with the attention and care they deserve.  Our welcoming staff is made up of licensed cosmetologists, and licensed estheticians.  Our goal is to set the bar for Pittsburgh area hair salons.  

At Cammuso’s, we’re a part of your community, serving families, brides, businessmen, and more.  You can learn more at our website: www.CammusosSalon.com

Salon Services

We’re a family owned salon with three generations in business and over 100 years experience.  Our celebrated results and famously friendly staff are here for you.  Let us make your day! 

Learn more by visiting our website’s Salon Services page.

Spa Services

Adding a Touch of Beauty to Your Every Day. At Cammuso’s, we know a great look is for more than special occasions. Looking your best enhances confidence, helps you put your best foot forward, and invites compliments that ease communication with everyone you meet.

Whether you choose Cammuso’s for our s

Signature facials, waxing, manicures, pedicures, nail services, you’ll leave refreshed, renewed, and ready to make a beautiful impression. 

Learn more by visiting our website’s Spa Services page.

Wigs

You’ll find no more caring, experienced, and understanding staff to help with your wig and wig care needs than at Cammuso’s.  From synthetic wigs and human hair wigs to wig fitting and wig cleaning, you’ll find what you need here. 

Our private wig room displays both wigs for women and hair enhancements for men, all from some of the finest wig crafters in the world.

Learn more by visiting our website’s Wig Salon page.

Gift Cards

Purchase our gift cards in any amount.  Visit Cammuso’s to reload them when used.  The ultimate in convenience and practical gift giving, a salon & spa gift card from Cammuso’s is a gesture that is a pleasure to give and a treasure to receive.

Learn more by visiting our website’s Gift Card page.

Service Area

Cammuso’s Salon, Spa & Wigs, serving Plum and Pittsburgh area, including but not limited to the communities of Apollo, Churchill, Delmont, Export, Greensburg, Oakmont, Monroeville, Murrysville, Verona, and more.

 

CONTACT INFORMATION

Jerry Cammuso

Location: 

Holiday Park Shopping Center
2350 Golden Mile Highway, Route 286
Plum, PA 15239

Phone Number: 724-325-1950

Email: Info@Cammusos.com

Website: http://www.cammusos.com/

POP UP Polar Plunge 2021

All Proceeds from online donations at toysforpittsburghtikes.com now through Thursday will benefit Special Olympics.

Click the Big Red DONATE Button on toysforpittsburghtikes.com home page to donate today!

Help raise donations for special Olympics!
 
Participants will take a spray from the Monroeville Fire Department At Jaden’s Catering Parking Lot,

Route 22 Monroeville. Come join in the fun, donate or watch your friends!

Bring your towel and a warm dry change of clothes. Changing areas available inside at Jaden’s Catering. Social distancing guidelines will be followed.

All Proceeds from online donations at ToysforPittsburghTikes.com now through Thursday will benefit Special Olympics.

For more information please download our POP UP Polar Plunge 2021 flyer!

MEMBER SPOTLIGHT | Antrilli Florist

Floral Arrangement from Antrilli Florist

Antrilli Florist

Call Us for the Personal Service You Deserve

At Antrilli Florist, we always recommend you call us for the service you deserve. While you can order online, our experienced staff is here to verify product availability, recommend the freshest blooms for the season, and deliver the best arrangement your money can buy. That’s the personal service you receive every time you call us at 800-878-2282.

Whether you’re celebrating the birth of a child, the kindness of a friend, the closing of a business deal or sending condolences, flowers from ANTRILLI FLORIST will make any occasion special.

Proudly serving the Turtle Creek, PA area, we’re a full-service local florist that is family-owned and operated. Our knowledgeable staff is ready to assist you with placing orders for local delivery or anywhere in the world. Not sure what to send? We’ll gladly help you with creative suggestions! For your convenience, we offer daily floral delivery to local funeral homes and hospitals.

anniversary flowers arrangement

Online For You, All The Time

When you don’t have time to call, we know you’ll enjoy our online shopping experience with secure ordering and checkout. From sympathy and seasonal specials to romance and custom orders, it’s all online and only a few clicks away.  Visit us at https://www.antrilliflorist.com/ 

If preferred, you may call us to place orders direct at 800-878-2282.

You can always depend on our courteous staff to help you with ordering flowers for the funeral of a loved one or friend. We will design and deliver a funeral arrangement that beautifully conveys your expression of sympathy and serves as a lovely memorial to the deceased.

We will ensure your special day is a blooming success! We love designing beautiful wedding and event florals to fit any budget. Call us in advance at (800) 878-2282 to set up an appointment for a consultation.

Call or visit us today. We look forward to meeting you! Thank you for ordering flowers delivered fresh from your local Turtle Creek florist.

flowers, sympathy arrangement

CONTACT INFORMATION

Dennis Antrilli

Location: Turtle Creek, PA

Local Number: 412-823-2282
Toll Free:  800-878-2282

Email: denlynne@yahoo.com

Website: https://www.antrilliflorist.com/

MEMBER SPOTLIGHT | Metal Photo Service

Metal Photo Service, Inc.

Metal Photo Service, Inc. Screen Printing and Embroidery

Metal Photo Service prints on apparel using a variety of methods, including screen printing, heat sealed vinyl, direct to garment, and embroidery.

Each method has its best uses and allows Metal Photo Service to deliver exceptional quality on name brand t-shirts and clothing lines like Sport-Tek, Nike, CornerStone, Reebok, Wrangler, and many more.

Jason Saunders, Metal Photo

Metal Photo Service has been serving the Pittsburgh Region since 1954 and has been owned for a number of years by Jason and Tara Saunders, who are active in the community and support a number of charities.

Screen Printing

With screen printing, ink is pressed through a screen onto a variety of apparel, ranging from t-shirts to towels and koozies.  Up to six screens and six colors can be used in a process which allows for layering, halftones, and gradients.

Screen printing has a few limitations. It is most appropriate on larger orders where all the pieces are printed using the same artwork.

Heat Sealed Vinyl

Perfect for a little league baseball jerseys, heat sealed vinyl is full color and is an effective method to use with low quantity orders. With this method, vinyl is cut into shapes and applied to a fabric, then sealed with a heat press. No minimum orders are required.

Designs are limited to 1-3 colors, with layering of colors possible

Direct to Garment

Direct to garment is great for achieving detailed designs at a reasonable cost. This method uses water-based inks in a large inkjet printer system capable of printing directly on apparel and other fabrics. High cotton content materials are recommended.

Direct to garment is a great solution for one-of-a-kind designs, because no minimum order is required. The method is quick and easy, as well as perfect for light colors on dark apparel.

Embroidery

Embroidery is one of the most traditional methods of personalizing apparel, and even today it delivers the highest end professional look. Because embroidery involves stitching threads into fabric using digitized patterns.  It is a durable method, and a single inch of embroidery often contains over 2,000 stitches.

No minimum orders are required.

At Metal Photo Service, we serve the Pittsburgh region, including Allegheny and Westmoreland Counties.

CONTACT INFORMATION

Jason Saunders

Location – Wall, PA 15148

Main Number- 412-829-2992

Email: printing@mtlphoto.com

Website- https://www.mtlphoto.com/apparel/

ORGANIZATION SPOTLIGHT | GPBC

Greater Pittsburgh Business Connection

Greater Pittsburgh Business ConnectionThe Networking Group That Means Business

With over 60 dedicated members and growing, the Greater Pittsburgh Business Connection in Monroeville is what your business needs to succeed in the year ahead.

This is a networking group that delivers real opportunity. Members are committed to bringing a minimum of two quality referrals each month, and by getting to know one another’s businesses, they always have reliable partners to call on for the services and support they need.

Professionals Who Are Ready to Hear Your Story

Members meet every Wednesday morning at 7:15 am for breakfast and comradeship at Jaden’s Catering in Monroeville. Each week has its own speaking lineup, with a rotating schedule that gives members 2, 5, and 10-minute presentation opportunities throughout the year.

Seating shifts weekly, giving members the chance to interact with different businesses at every meeting. All members are given the group’s attention for a 30-second pitch each week, and member conversations and referrals often start before 7:00 am.

You will be heard, and business referred, as members learn what your company has to offer and what makes a good referral for you.

Because so many experienced entrepreneurs attend GPBC meetings, there are also opportunities to learn about business techniques, hear about community issues, attend events like our annual Golf Outing, Summer Picnic, and Fall Business Showcase. You’re also encouraged to contribute to worthwhile causes, like Toys for Pittsburgh Tikes.

Open Categories are Limited

GPBC is a category limited networking group. Before applying, please check out our Member Directory to see which categories are already filled.

Current openings include, but are not limited to:

  • Dentist
  • Events DJ
  • Flooring
  • Junk Removal & Hauling
  • Lawn Services
  • Locksmith
  • Self-Storage Facility
  • Solar Power
  • Specialty Promotional Items

Prospective members undergo background checks and are voted in by the full membership of GPBC. Membership dues are payable quarterly, prior to the beginning of each quarter.

COVID Precautions

While meeting attendance is mandatory, at GPBC, we offer a clean and sanitized environment for our members and guests and follow CDC and Local Health Department regulations on a regular basis. There are hand sanitization stations at the entrance and before the breakfast buffet, and members wear masks when not seated at their tables.

Attendance by ZOOM is available for anyone who wants to attend from the office or home.

Contact Greater Pittsburgh Business Connection

Contact us today. We’re looking forward to learning more about your business and to helping you succeed as part of the local business community.

MEMBER SPOTLIGHT | Sanders Video Services

Sanders Video Services

Sanders Video Services - James and Tracy SandersIt is our goal to consistently maintain our unique video recording and editing styles.

Picture quality is also very important. Using professional digital editing and camera equipment helps ensure the best product for your:

  • Corporate Web and Training Videos
  • Sports Videos
  • Wedding Videos
  • Duplication services
  • Tape and slide transfers

Corporate & Non-Profit Video Services

Video marketing is essential to engage your target market, whether on TV, the Internet, or as a part of your website. Our experience includes efforts in strategic marketing, public relations, and brand communications.

Today, it’s essential for videos to work well on smartphones and tablets, and to convey critical information in the short time available to catch your customer’s attention.

Short informative videos can make the difference in presenting your products and services effectively. These 10, 20, 30 or 60 second shorts can be implemented weekly as part of a powerful marketing strategy.

Charities and other non-profit groups need video to document their cause and provide marketing material for future events. 

Sanders Video Services

Sports Videography

With Sanders’ sports services, we help you catch the action ad relive the excitement. Call on us for Team Presentations, Sports Recruiting Videos, and Sport Channels.

Why simply have a highlight video for your team’s banquet?  Let us provide a team video with energy and excitement!

Other Services

We also provide video services for presentations from plays to dance recitals.

We serve the Pittsburgh region, including Allegheny and Westmoreland Counties.

CONTACT INFORMATION

James & Tracy Sanders

Location – Plum, PA 15239

Main Number- 724-339-1684

Email: info@sandersvideopgh.com

Website- https://www.sandersvideoservices.com/

MEMBER SPOTLIGHT | Compass Benefit Solutions

Compass Benefit Solutions

John Mulgrave, Compass Benefits Solution

Making Health Care Reform Work for Your Business

Our product is service.

At Compass Benefit Solutions, we have been working with employers for the better part of the past three decades in an effort to offer a comprehensive benefits package to their employees.  Health insurance and other ancillary insurance products such as dental, vision, group life, and disability coverages have become employee recruiting and retention tools in this competitive job market. We are independent and work with all the carriers available in the market. Our job is to search the market for our clients, provide them with all of their options in a digestible format so that they can make a prudent decision on this high-cost line item in their budget. 

That being said, our product is actually service.

Our team of seasoned health insurance professionals endeavors to save you substantial premium dollars with the implementation of our proprietary strategic approach.  When possible, we use the health insurance carriers rating methodologies against them and to our client’s benefit.  We reach beyond the insurance companies and the rates with a sophisticated approach that literally takes premium dollars from the insurance carriers and puts them into the pocket of our customers.  We are not shy about taking tax dollars from the government either. We will help you to leverage the tax codes to the full benefit of your firm and its employees.

Where are you at?

  • Can you afford the Affordable Care Act?
  • Should you self-insure?
  • Is your company ACA compliant?
  • Cobra requirements — in compliance?
  • What is modified self-insurance?
  • Privacy issues — HIPAA violations?

Where do you want to go?​​

Direction and guidance are critical. Beyond the insurance carrier and the rates, you need a strategy.  Most importantly, there must be an intended destination and a prudent plan.

We’ll help you get there.

This is where we excel. Expertise in defining your goals, customizing benefits and providing service and administration that will exceed your expectations.

Our Services

  • Dedicated Account Management | Administrative Support for Compliance Issues Protection from Potential HIPAA Violations | COBRA Administration and Compliance
  • Health Savings Accounts (HSA) | Flexible Spending Accounts (FSA) 
  • Health Reimbursement Arrangements (HRA) | Customized Reimbursement Arrangements | Executive Benefit Plans | Premium Reimbursement Arrangements
  • Consolidated Billing  |ACH/Direct Deposit 
  • Processing of Enrollments, Terminations & Changes

CONTACT INFORMATION

John Mulgrave – Vice President of Service and Business Development

Office – 412-356-0111

Cell- 412-491-4796

Fax- 800-867-0137 

Mail – 322 Mall Blvd., Suite112,  Monroeville PA 15146

Email: john@myacahelp.com 

Websitewww.myacahelp.com 

 

MEMBER SPOTLIGHT | Chroma Studios

Chroma Studios

Designing Your Success Online Since 1999

Jane Noel of Chroma StudiosThe story of Chroma began in 1999, when founder Jane Noel left her job in computer gaming to start a business of her own, then called Computers Made Easy. 

Originally founded to provide computer and software training, CME grew quickly to include web development services, and by 2012, CME had left computer training far behind and had become an accomplished web development agency.

Computers Made Easy, however, didn’t sound right for a web company, so CME Websites {Code Media Essentials} was adopted as the new name. Over time, the agency’s services grew to include:

  • Web and graphic design services.
  • Web hosting and email solutions.
  • e-Commerce websites.
  • Content Development, from Blogs to e-Blasts and Social Media.
  • Business software development.

CME Becomes Chroma Studios

Realizing that our company name no longer described our services, in the last quarter of 2017, a year of rebranding efforts came together under the moniker Chroma Marketing Essentials, or “Chroma Studios” for short.

The name Chroma evokes an expansive array of colors and capabilities. It is a fitting marque for company now able to provide everything from Corporate Branding and Graphic Design services to Web Development and Workflow solutions.

“At Chroma Studios, we work with growing businesses and organizations that are experiencing the challenges of growth and leveraging technology to achieve success.” – the team at Chroma Studios.

LOCATION AND CONTACT INFORMATION

Location – 516 Lowry Avenue, Jeannette, PA 15644

Main Number– 724-523-3002

Email: Scot@Chroma-Marketing.com

Main Websitewww.Chroma-Marketing.com